Service Policy

Our Commitment to Service
This policy outlines the services provided by the National Audio Library for the Blind and our commitment to our beneficiaries, donors, and volunteers.

Scope of Services
We provide:

• Free Access to Audio Library: A growing collection of high-quality audio books for individuals with visual impairments.

• Volunteer Engagement: Opportunities for individuals to contribute through narration, editing, and technical support.

• Donor Support: Transparent processes for charitable giving to fund our operations.

• Community Outreach: Programs to raise awareness and connect with those in need of our resources.

Service Standards

• Quality: We strive to produce clear, professional-grade audio recordings.

• Accessibility: Our services are designed to be easy to access and use.

• Respect: We treat all beneficiaries, donors, and volunteers with dignity and respect.

• Transparency: We communicate openly about how donations are used and our project progress.

Limitations
Our audio library is provided free of charge as a charitable service. We cannot guarantee the availability of every requested title, but we continuously work to expand our collection based on community needs and volunteer capacity.

Feedback
We welcome feedback to improve our services. Please contact us via email or phone.